Terms and Conditions for Wakehurst Courses

Our Terms

  1. These terms

    1.1. What these terms cover. These are the terms and conditions applicable to your course booking at Wakehurst. 

    1.2. Why you should read them. Please read these terms carefully before you book your course. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

  2. Tickets cannot be exchanged, transferred, or resold for commercial gain.

    2.1. Who we are. We are RBG Kew Enterprises Limited, a company registered in England and Wales. Our company registration number is 2798886 and our registered office is Royal Botanic Gardens, Kew, Richmond, TW9 3AE. RBG Kew Enterprises Limited is the commercial subsidiary of the Board of Trustees of the Royal Botanic Gardens, Kew.

    2.2. How to contact us. You can contact us by telephoning our customer service team at 01444 894066 or by writing to us at wakehurst@kew.org or by post to Wakehurst, Ardingly, Haywards Heath, Sussex, RH17 6TN.

    2.3. How we may contact us. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

  3. Your right to refunds and changes

    3.1. This is a contract for the provision of services related to leisure activities on a specific date. Therefore, you do not have a legal right to request a refund of the charges if you change your mind or are unable to attend the course on the day it is scheduled.

    3.3. We are not able to offer refunds, duplicates or exchanges of unwanted tickets or tickets bought in error. 

    3.4. Please note that we run the courses in all weather conditions. Where events are held outdoors, cancellations will not be offered in the event of poor weather. If extreme, unsafe weather conditions force us to cancel the event, you will be offered an alternative date, or if not available, a refund (see clause 4.1 and 4.3 below).

  4. Our right to cancel the course

    4.1. We may cancel or interrupt the course at any time if an event outside our reasonable control prevents us from organising the course. This could include severe weather which closes Kew Gardens on safety grounds, injury or illness of the session instructor and government guidance and/or regulations applicable to organising group exercise and wellbeing sessions, such as social distancing regulations. 

    4.2. If we are unable to run the course for any other reason, we will get in touch as soon as possible to let you know. Depending on availability, we may offer you an alternative course date. If you prefer to withdraw your booking, your fee will be refunded in full.

    4.3. We will communicate any cancellations to you as soon as practically possible, by email. 

  5. Course Materials

    5.1. Course materials will be provided unless otherwise stated in the course description.

  6. Access & Medical Conditions

    6.1. Wakehurst Place contains hazards which are potentially dangerous, especially to children or any individuals who with impaired mobility. This includes water features and the surrounding paths, steps and walkways which may become slippery when wet.

    6.2. If you have any accessibility requirements or need assistance during your visit, please contact us in advance of your session at wakehurst@kew.org or 01444 894066.

  7. Our responsibility for loss or damage suffered by you

    7.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    7.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

  8. How we may use your personal information

    8.1. We will only use your personal data as set out in our privacy policy available at kew.org/privacy. 

  9. Which laws apply to this contract and where you may bring legal proceedings.

    9.1. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.